Requirements
· Have a great attitude and be willing to learn.
· Be honest and put your crew before yourself.
· Understands the Steps of Service, From the Green Flag to the Checkered Flag.
· Greet fans at the door with an enthusiastic attitude, a smile and a sincere “Welcome to The Lube®!”
· Guides guests to an appropriate table, making small talk along the way.
· Rings retail orders into register system.
· Cleans and restocks restrooms every 30 minutes.
· Vacuums the floor to maintain cleanliness.
· Visually observes fans and responds to all non-verbal cues.
· Communicates with other Host staff to ensure the continuous seating flow of fans.
· Records fan information when on a waiting list.
· Accommodates handicapped or elderly fans.
· Accommodates young children by providing crayons and kids’ menu.
· Makes Servers aware of any special requests at their tables.
· Inquires with departing guests about their visit to the Quaker Steak & Lube®, bids farewell and invites them to return.
· Handles guest’s complaints in a professional manner. Follows the steps accordingly.
· Able to work the POS system and seating systems efficiently.
· Clears, cleans and performs table maintenance whenever necessary.
· Follows food safety, general sanitation and personal hygiene policies.
· Refills beverages whenever necessary.
· Completes all running, opening and closing side work.
· Continuously promotes teamwork.
· Performs various tasks delegated by management
· Generates fun, and excitement through personality and positive attitude to help ensure many return visits by fans.
· Performs other related duties as assigned
Qualifications:
· Stands/walks during entire shift
· Ability to listen to Fans, respond verbally and interact with crew members
· Reading, writing and math skills are required
· Enthusiastic and professional attitude must be displayed at all times
· Operates POS system to ring retail orders
· Excellent communication skills